SASARAN MUTU DIVISI UMUM DAN KEUANGAN
| No. | Parameter Minimum | Target Minimum | ||
| Tahun 2016 | Tahun 2017 | Tahun 2018 | ||
| Bidang Rumah Tangga | 
 | 
 | 
 | |
| 1. | Persentase | 72% | 80% | 82% | 
| 2. | Persentase | 85% | 90% | 95% | 
| 3. | Persentase | 90% | 90% | 95% | 
| 4. | Persentase | 90% | 90% | 95% | 
| Bidang Administrasi Umum | 
 | 
 | 
 | |
| 5. | Persentase | 85% | 90% | 100% | 
| 6. | Persentase | 85% | 90% | 100% | 
| 7. | Persentase | 85% | 90% | 100% | 
| Bidang Sumber Daya Manusia | 
 | 
 | 
 | |
| 8. | Persentase | 90% | 100% | 100% | 
| 9. | Kelengkapan | 3.6 | 3.7 | 3.9 | 
| 10. | Indeks kepuasan stakeholders | 3.2 | 3.3 | 3.5 | 
| Bidang Keuangan | 
 | 
 | 
 | |
| 11. | Penyelesaian | 100% | 100% | 100% | 
| 12. | Ketepatan | 80% | 85% | 90% | 
| 13. | Penurunan jumlah | 25% | 30% | 35% | 
| 14. | Ketepatan | 80% | 85% | 90% | 
| 15. | Indeks kepuasan stakeholders | 3,2 | 3,3 | 3,5 | 
